About 11 Agency

Unleashing the full power of retention marketing for every brand.

At 11 Agency, we specialize in transforming email and SMS marketing into a powerful tool for brand growth and engagement. Our team, armed with extensive experience and a passion for innovation, crafts strategies that are as unique as the brands we partner with. We’re committed to delivering measurable results and ROI, with a focus on transparency, collaboration, and unparalleled service.

Gone are the days of one-size-fits-all solutions. At 11 Agency, we understand that each brand has its unique story and needs. We’re here to listen, adapt, and deliver strategies that not only resonate with your audience but also set new benchmarks in retention marketing excellence.

The Codes We Live By


Accountability is not a one-time thing, but an ALL time thing. Therefore, we hold ourselves accountable for our words and actions.


We understand the level of trust and transparency you have given us in scaling a vital component of your business. We promise to do the same.


The gap between knowing and doing something are immeasurable. We are focused on feverish executing on strategies that will scale your business.

Data Driven

Decision making without data is like driving with your eyes closed. We’ll make calculated decisions from scrutinizing your data under a microscope.

Profit Centered

More opens, more clicks, more conversions, more repeat buyers. We only care about results that affect your bottom line.


Japanese term of “Evolve Or Die.” Our never ending pursuit for knowledge puts your business at the forefront of the rapidly evolving email marketing landscape.

Meet Your Retention Expert

Raymond Chen


Raymond’s entrepreneurial journey is highlighted by his success in establishing and scaling various e-commerce brands to seven-figure revenues, achieved through his adept use of paid acquisition and email marketing

Alongside his entrepreneurial achievements, he also served as a product manager at Bitcoin Magazine, the oldest and most established source of news, information, and expert commentary on Bitcoin.

His approach, a fusion of strategic marketing and product management, has not only driven the growth of his ventures but also led to the significant milestone of one of his businesses being acquired.